Client Guidance

This guidance exists to protect the SKILLS standard, the client experience, the privacy of the lounge, and the professional structure required for every service.

SKILLS is built around controlled appointments, structured consultation, disciplined service flow, and a calm adult grooming environment. These guidelines help every client understand how the experience is handled before, during, and after the visit.

SKILLS operates through controlled appointment handling.

Every new client receives a structured consultation before service.

All SKILLS services follow controlled internal standards.

Chemical and technical services require clear assessment before proceeding.

Hair, scalp, and skin can react differently depending on history, condition, aftercare, previous chemical work, medication, lifestyle, product use, and maintenance habits.

SKILLS will handle each service with professional care, but individual reaction, final result, durability, and maintenance outcome can vary.

Clients are expected to share accurate information about previous color, bleach, keratin, straightening, treatments, scalp concerns, allergies, sensitivity, and recent procedures before any technical service begins.

The client is responsible for giving accurate information before the service.

This includes previous chemical history, allergies, medical sensitivity, scalp condition, medication, previous reactions, and any concern that may affect the service.

When a client chooses to proceed after consultation, they acknowledge that the service has been explained and that results can vary based on individual condition, aftercare, and maintenance.

All tools are sterilized between clients.

Single-use blades are standard. Stations are cleaned and prepared between every client.

Product handling follows controlled hygiene standards.

Towels, capes, equipment, and service areas are managed with professional hygiene discipline.

SKILLS is designed as a calm adult grooming environment.

Clients are requested to keep voice level controlled and respect the privacy, comfort, and focus of other clients. Smart elegant or smart casual appearance is expected.

Children under 16 are not permitted inside the lounge to preserve the atmosphere, focus and service environment.

Each client may bring one guest only, subject to space and lounge conditions.

The guest must remain seated, respect the atmosphere, and avoid interfering with the service, team, or other clients.

SKILLS may limit guests during busy periods or private client visits.

Client information is handled with discretion.

High-profile visits are not publicized.

Client records are maintained securely and are not shared externally.

Photography, video, and client content are handled only with clear permission.

SKILLS protects the privacy of all clients inside the lounge.

Clients are not permitted to film, photograph, livestream, vlog, or record inside the premises without approval from management.

This includes social media content, professional recording, promotional filming, and commercial content.

If SKILLS captures content for internal documentation, education, or marketing, the client preference will be respected. Clients may inform the team if they do not wish to appear in any content.

SKILLS accepts cash, Visa, Mastercard, American Express, and Apple Pay.

Service pricing is confirmed during the concierge process or consultation before proceeding.

Prices may vary depending on stylist level, service complexity, hair length, product usage, condition, correction requirement, and time needed.

Website prices and service descriptions are guidance only and may be updated when required.

Advance payment may be requested to secure selected appointments, technical services, long-duration services, or high-demand slots.

Clients are requested to inform SKILLS as early as possible if they need to reschedule or cancel.

Late cancellation, last-minute changes, or no-show appointments may affect future booking handling and may require advance payment for future appointments.

For selected services, cancellation or rescheduling terms may be confirmed during the concierge process before the appointment is secured.

Refunds, when applicable, are processed back to the original payment method and may require processing time depending on the payment provider.

At the end of the service, the stylist will check the result with the client before completion.

The concierge or team may also confirm the client experience before payment.

Any concern should be raised during the visit so the team can assess and assist immediately.

SKILLS can address visible concerns most effectively on the spot. Once the client leaves, hair, scalp, skin, styling, aftercare, climate, product use, and time can all affect the result.

Service concerns raised after leaving may require a new assessment before any action is confirmed.

Clients are advised to allow enough time for parking and building access before the appointment.

Parking availability may vary depending on the time of day, building traffic, and surrounding area conditions.

Late arrival caused by parking or building access delays may still affect the appointment timing, especially during busy service days.

SKILLS reserves the right to decline, delay, stop, or redirect a service when the situation may affect safety, privacy, team dignity, service quality, or the experience of other clients.

Disrespectful behavior, aggressive language, pressure toward staff, inappropriate recording, refusal to follow service guidance, or disruption of the lounge atmosphere may result in service being discontinued.

SKILLS protects clients, staff, and the standard equally.